1. PROVIDED SERVICES AND RESPONSIBILITIES
Our company, based in San Francisco, offers the following services within the scope of laundry operations:
o Washing
o Drying
o Folding
o Dry Cleaning
o Pick-up & Delivery

• SERVICE STANDARDS AND QUALITY

o All services are performed in accordance with reasonable and standard quality measures.
o Terms such as “high quality,” “perfect,” or similar subjective expressions may vary by individual perception; our company is responsible for objective service criteria, not personal expectations based on such terms.
o Services are provided without discrimination based on religion, language, race, gender, sect, or any other factor.

• SERVICE DELIVERY METHOD

o Each customer’s clothing is washed, folded, and packaged separately.
o Standard precautions are taken for textiles prone to color bleeding or shrinkage; however, fabric-specific reactions may not be entirely preventable.
o Our company makes reasonable efforts to avoid damage to clothing during service.

• USE OF SERVICES

o Services are accessed via an online appointment system.
o If the user is not registered in the system, a record is created during the booking process to enable tracking.
o All users receive fair and equal service throughout the service process.

2. DELIVERY AND SCHEDULING

• PICK-UP AND DROP-OFF PROCESS

o Clothing is collected from the address specified by the user within the scheduled date and time window.
o Deliveries are carried out within designated service zones. Deliveries outside these zones are subject to prior company approval.

• TIMING AND DELAYS

o The company makes reasonable efforts to adhere to the scheduled timing during the service process, However, delays may occur due to external factors such as traffic, weather conditions, or technical issues.
o In such cases, the user will be informed and offered a revised delivery time.

• ORDER PROCESS

o When placing an order, the user is asked to provide key information such as address, delivery time, and service type.
o Appointments booked through the system are processed according to the selected time slot.
o The company reserves the right to reschedule orders due to high demand or technical reasons. In such cases, the user will be contacted.

• RE-DELIVERY

o If the user is not available at the time of delivery, an additional service fee may apply for the second delivery attempt.
o If delivery cannot be completed at the address and time provided by the user, the company shall not be held liable.

• RECORDING OF DELIVERED ITEMS

o Collected clothing may be logged by weight or through visual documentation.
o After weighing, the total service fee is calculated and shared with the user.

3. PAYMENT AND BILLING

• PRICING POLICY

o Clothing is weighed after collection or calculated based on the selected service type.
oThe total fee is determined according to the type of service (e.g., wash only, wash & fold, dry cleaning) and the weight or quantity of laundry received.
o Pricing tables are presented to the user in a visible manner before the order is placed.

• BILLING PROCESS

o An invoice is issued for each order.
o If the user created a membership during the reservation, invoice details become accessible via the user panel.
o Invoices can also be sent via email after payment is completed.

• PAYMENT METHODS

o Payments are accepted via credit card, debit card, or designated digital payment channels.
o Cash or pay-on-delivery options may be available only in certain regions and are subject to the company’s discretion.

• PRICING DISPUTES AND RIGHT TO CONTEST

o If a dispute arises between the charged amount after weighing and the user’s expected fee, the user may raise a claim within a reasonable time frame (e.g., 24 hours).
o The company will review weighing and tracking records and respond accordingly.

• PAYMENT SECURITY

o Payment systems operate through secure connections, and card information is not stored by the company.
o The security of users’ payment details is ensured by the infrastructure of the authorized payment provider.

4. COMPANY DEFINITION AND SCOPE OF RESPONSIBILITY

Under this document, the term “company” refers to the business that provides laundry services including washing, drying, folding, and dry cleaning, as well as pick-up and delivery services in designated areas.
The company is based in San Francisco but also operates in other specified regions outside San Francisco as a professional laundry service provider.

• PROVIDED SERVICES

The services offered by the company include:
o Wash & Fold
o Dry Cleaning
o Pick-Up & Delivery
o Special Wash Requests (e.g., stain removal, delicate fabric care)

• SERVICE STANDARDS

o All services are performed in accordance with reasonable, safe, and technically accepted washing standards.
o The company takes reasonable care to ensure that garments are returned clean, folded, and ready for delivery.
o Service quality is based on consistent and objective criteria, not on subjective terms like “very high quality” or “perfect.”

• NON-DISCRIMINATORY SERVICE

o All services are provided equally, without regard to the user’s gender, language, religion, race, ethnicity, or other personal characteristics.

• ACCESS TO SERVICE TYPES

o Available services may vary depending on location, demand, and technical capacity.
o The company reserves the right to approve, postpone, or cancel service availability based on current capacity and scheduling.

5. CLAIMS OF DAMAGE / DEFECTIVE ITEMS AND COMPANY LIABILITY
The company is responsible for washing, drying, folding, and (if requested) delivering the clothing provided by users, with reasonable care and in accordance with technical standards. All garments are treated with equal care, without discrimination, throughout the service process.

• SHRINKAGE IN GARMENTS

o The company washes items using reasonable temperatures and according to manufacturer label instructions.
o However, certain garments may naturally shrink due to the fabric type. If shrinkage results from the nature of the material, the company cannot be held liable.

• COLOR FADING OR BLEEDING

o Garments with color transfer risks are washed using standard pre-treatment measures (e.g., color catchers).
o Nevertheless, unavoidable fading or discoloration may occur due to the fabric’s properties and prior use.
o These occurrences are considered technical risks inherent to the nature of the service.

• TEARS AND WEAR

o Signs of wear such as loose seams, thinning, or fabric fatigue observed before washing may increase the risk of tearing.
o There are no parts, surfaces, or processes in the company’s machines that would tear garments.
o Therefore, the company is not responsible for damages caused by wear and tear.

• STAINS NOT REMOVED OR WORSENED

o Some stains (e.g., oil, ink, paint, rust) may not be removable using standard procedures.
o If special treatment is required, users are expected to notify the company in advance.
o The company may offer special wash advice but is not liable for unsuccessful stain removal.

• MISSING GARMENTS

o Each user’s garments are processed in separate bags and machines.
o All stages — washing, drying, and pre-delivery — are logged.
o Loss of small items (e.g., single socks) may be difficult to detect technically; in such cases, the company will provide all tracking records.
o Confirmation received from the user upon delivery is considered proof that the order has been fulfilled.

• INCORRECT ITEM DELIVERY

o All items are packed in user-specific containers with separate labeling.
o If an incorrect delivery is identified, the company will make reasonable efforts to locate the item and offer compensation if applicable.

• GARMENTS WITH HIGH PERSONAL OR SENTIMENTAL VALUE

o The company’s responsibility is limited to the material value of items.
o Items with sentimental or non-replaceable value (e.g., memorabilia or heirlooms) should be disclosed in advance.
o The company does not assume liability for such items.

• CLAIM PROCESS

o Users must report any damage or loss in writing within 48 hours of delivery.
o The company will review the case, including camera footage, transaction logs, or intake records, and respond in writing.

• LIMITATION OF LIABILITY

o The company is not responsible for damage or loss occurring outside the service process (e.g., before collection or after delivery, or user-caused).
o Any claim is limited to the value of the washing service provided.
o By using the service, the user agrees to these limitations of liability.

6. LIMITATION OF LIABILITY

The company strives to perform laundry services—including washing, drying, folding, and dry cleaning—in accordance with reasonable and standard practices. All services are offered equally and fairly to all users, without discrimination. However, the following situations are not considered within the company’s direct liability

• GARMENT SHRINKAGE

Shrinkage due to the fabric structure is considered natural. The company uses standard programs unless specific warnings are provided; shrinkage may still occur on garments without such instructions.

• COLOR FADING OR BLEEDING

Color fading over time or with use is a natural process. While the company takes reasonable care to separate and pre-treat garments with color risks, complete prevention may not be possible.

• TEARING AND WEAR

If signs of damage such as thinning, weakened seams, or visible wear are present before washing, any resulting tears are considered user-related.
There are no parts or procedures in company machines that would damage garments.

• STAIN REMOVAL FAILURE OR WORSENING

Stubborn stains like ink, oil, or paint may not be entirely removable. Items with such stains should be sent with special treatment requests.

• LOST ITEMS

The company processes each customer’s laundry in separate bags and machines, and all stages are recorded.
However, missing small items (such as single socks) or untraceable losses may fall outside the company’s responsibility.
In the absence of clear user evidence, compensation is not guaranteed.

• INCORRECT ITEM DELIVERY

The company stores each customer’s items in separate containers and verifies them before delivery.
If an error occurs, the item will be retrieved promptly and correctly delivered.

• MANEVİ VEYA AŞIRI DEĞER TAŞIYAN ÜRÜNLER

The company handles all items based on their standard material value. Items with sentimental or exceptional worth (e.g., heirlooms, collectibles) are not covered by the company’s liability .
The company is committed to carrying out all services with care; however, damages resulting from the situations above are considered part of the normal risks due to the nature of usage, garment characteristics, or limits of process control, and are therefore treated as limited liability cases.

7. QUALITY, SATISFACTION, AND SUBJECTIVITY

Laundry services offered by the company—including washing, drying, folding, and dry cleaning—are performed in accordance with reasonable standards of cleanliness, hygiene, and order. All procedures are designed to meet the basic expectations of users. However, descriptions such as “very high quality,” “perfect,” or “flawless” are subjective and vary from person to person.

• SERVICE STANDARDS

The company aims to provide services at a consistent standard to all users. Transparency, attention to detail, and care are prioritized throughout the entire process—from pick-up to delivery.

• SATISFACTION

Each user may have a different perception of cleanliness and order.
While the company takes user feedback seriously to improve general satisfaction, it cannot guarantee unlimited satisfaction in cases of subjective dissatisfaction.

• SUBJECTIVITY

Elements such as scent, softness, folding style, and packaging preferences may be sufficient for some users and unsatisfactory for others.
Although the company considers user notes and preferences, it does not offer a guarantee for full customization of every step for each individual.

• CARE AND HONESTY

The company’s primary goal is to clean and organize each garment under reasonable conditions before returning it to the user.
Perfection is not promised; however, all operations are conducted with honesty, transparency, and care.

8. UPDATES AND RIGHT TO MODIFY

The terms of service, usage conditions, and the information contained in these documents may change over time. The company reserves the right to modify or update the nature, scope, processes, and conditions of the services it provides.

• NOTIFICATION
Any updates will be announced by being published on the company’s website.
Users are encouraged to regularly check the relevant pages to access the latest terms and stay informed about any changes.

• EFFECTIVENESS
Updated content becomes effective immediately upon publication.
Continued use of the service constitutes acceptance of the updated terms.

• CONTRACTUAL CHANGES
If a significant change occurs in the use of a service (e.g., narrowing the scope, changing payment methods), users may be additionally informed via email or other notification methods.

• SCOPE
This clause applies to all service documents, including the Privacy Policy and Terms of Use.

9. DISPUTE RESOLUTION AND GOVERNING LAW

In the event of any dispute between the company and the user, the primary goal is to achieve a resolution through mutual understanding. However, if a disagreement escalates to a legal matter, the following principles shall apply

• PRINCIPLED APPROACH

All disputes shall be handled based on fairness, transparency, and good faith.
While customer satisfaction is a priority, the company is responsible only within reasonable limits and under the defined terms of service.

• JURISDICTION

Any dispute regarding the terms outlined in this document, the service processes, or the relationship between the parties shall be subject to the jurisdiction of the competent courts and enforcement offices within the State of California, United States.

• GOVERNING LAW

All clauses shall be interpreted and enforced in accordance with the laws of the State of California, as well as applicable local, state, and federal regulations.

• COMMUNICATION AND MEDIATION

To resolve potential issues before entering formal legal proceedings, users are encouraged to contact the company through the available communication channels.
If necessary, independent mediation services may also be considered.

10. CONTACT

For any questions, suggestions, requests, complaints, or feedback, you can easily reach us through the communication channels listed below.
User concerns and information requests related to service processes are recorded and responded to as promptly as possible.

• CONTACT INFORMATION

o Company Name : İznıyle Laundry Clean Services
o Head Office : San Francisco, California, USA
o Email: support@izniyle.com
o Phone : +1 (510 ) – 610 – 2599
o Service Hours : Monday – Saturday: 10:00 AM – 10:00 PM (PST)
o Official Website : www.izniyle.com
o Mobil Uygulama : Mobile App: Support and notifications can also be managed through our iOS and Android mobile applications.

• SUPPORT PROCESS

o Feedback regarding services may be submitted via email or the contact form.
o Legal notices or formal requests must be submitted in writing to the official email address.
o For urgent matters, direct phone support is available.